Help & Support
How can we help?
For questions, feedback, account help, or a bug that will not quit.
Email support- hello@kael.app
- Phone
- +91 97382 58851
- Response time
- Usually within 24–48 hours
Frequently asked
Start here.
What is Kael?
Kael is an AI-guided mental wellness coach that turns reflection into a conversation. It helps you name what is happening, understand emotional patterns, and build a clearer picture of yourself over time.
How do I get started?
Download Kael from the App Store, create your account, and start with whatever is on your mind. You can type freely, or choose a feeling when words are hard to find.
Is Kael a therapist or medical service?
No. Kael supports reflection and self-understanding, but it does not diagnose, treat, or replace a licensed mental-health professional. If you are in crisis or may harm yourself or someone else, contact local emergency services right away.
Is Kael free to use?
Kael has a free tier you can start with, plus optional paid plans that unlock more. You can use the core experience without paying.
How does memory work?
The more you reflect, the more Kael remembers. It uses details from earlier conversations to make future ones more relevant and to surface recurring patterns. You stay in control and can request deletion of your data at any time.
How do I cancel a subscription?
Cancel anytime from your account settings, or email us. Cancellation takes effect at the end of the current billing period, and you keep paid features until then.
How do I delete my account and data?
Request deletion from the app settings or by emailing hello@kaelai.life. After deletion, your personal data is removed or anonymized within 30 days, except where the law requires retention. See the Privacy Policy for details.
How do I report a bug?
Email hello@kael.app with what happened, plus your device model, operating system, and app version. The more detail, the faster we can fix it.
Can I request or correct my information?
Yes. You can access, correct, export, or delete your personal information. Email hello@kael.app or see the Privacy Policy, which lists your rights and how we verify and respond to each request.
Account deletion
Want us to remove your account and data?
Send the request from the email associated with Kael. We will verify it and guide you through the next step.
Request deletion